How to Build an AI-Powered Customer Support Bot

Customer support automation has evolved significantly, and AI-powered chatbots now offer personalized, knowledge-driven assistance. Instead of generic responses, modern AI bots can leverage a business-specific knowledge base to deliver accurate, context-aware answers.

In this tutorial, we’ll walk through how to build a custom AI support bot using Eden AI, integrating it with platforms like Telegram and WhatsApp to streamline customer interactions. This guide is perfect for developers looking to deploy an efficient AI chatbot with minimal coding effort.

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Concepts

To build a powerful Business AI support bot, we need to understand:

• Retrieval-Augmented Generation (RAG): Enhancing AI responses by retrieving relevant business data before generating an answer.
• Knowledge Base Uploading: Feeding the AI with company-specific content like policies, FAQs, and terms.
• Multi-Platform Integration: Connecting the bot to messaging apps like Telegram and WhatsApp.
• Memory and Context Handling: Ensuring the AI remembers user interactions within a session.

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Prerequisites

Before starting, ensure you have:

• A Telegram or WhatsApp business account.
• An Eden AI account (Sign up here).
• Basic familiarity with APIs and automation tools like Make (formerly Integromat) or BotPress.
• Some knowledge of JSON and webhooks (optional but useful).

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Solution Overview

1. Create an AI chatbot in Eden AI.
2. Upload relevant business data (PDFs, text files, FAQs, etc.).
3. Test the AI responses to ensure accurate answers.
4. Integrate the bot with Telegram and WhatsApp.
5. Automate responses and manage conversation history.

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Step-by-Step Guide

For a comprehensive video tutorial, be sure to watch Andrew Forte's detailed video. He covers the topic step by step, providing clear explanations and practical examples to help you understand the concepts thoroughly. Whether you're a beginner or looking to refine your skills, his tutorial is an excellent resource.

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Step 1: Setting Up the AI Bot in Eden AI

1. Sign up on Eden AI

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2. Navigate to the RAG Chatbot section.

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1. Click New Project and name it (e.g., "Business Support Bot").
2. Upload business-related content:
   • PDFs (terms, FAQs, policies)
   • Text documents
   • URLs containing support information
   • Audio files with customer interactions
3. Eden AI will process and index this information for AI-powered search.

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Step 2: Testing AI Responses

1. Go to New Conversation in Eden AI.
2. Ask a test question (e.g., "What are the refund policies?").
3. If the bot retrieves incorrect data, refine the knowledge base by adding or updating documents.
4. Verify that context memory works, meaning the bot recalls previous interactions within a session.

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Step 3: Connecting the Bot to Telegram

1. Open Telegram BotFather and create a new bot.
2. Copy the API token provided.
3. Use Make (formerly Integromat) to automate:
   • Incoming messages parsing.
   • Querying Eden AI with user inputs.
   • Sending AI-generated responses back to Telegram.
4. Set up a new scenario in Make:
   • Trigger: New Telegram message
   • Action: Search conversation records in Eden AI.
   • If new conversation, create a new chat session.
   • Fetch AI response and send message back to Telegram.

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Step 4: Connecting the Bot to WhatsApp

1. Register with WhatsApp Business API (via Twilio, Meta, etc.).
2. Obtain the WhatsApp API Key.
3. Use Make or BotPress to set up automation:
   • Listen for new WhatsApp messages.
   • Query Eden AI for an intelligent response.
   • Send the generated response back to the user.

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Step 5: Enhancing AI Context and Memory

• Use Conversation IDs to store user history.
• Implement session-based memory for better engagement.
• Regularly update the knowledge base with new documents.

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Final Result

Once set up, your AI chatbot will:

• Provide instant support with business-specific information.
• Remember past interactions within a conversation.
• Work seamlessly across Telegram and WhatsApp.
• Reduce human support workload by answering common queries efficiently.

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Dig Deeper

To take your AI bot further:

• Enhance security: Restrict sensitive information access.
• Expand platform reach: Integrate with web chat or Zendesk.
• Refine AI training: Periodically analyze incorrect responses and update the knowledge base.

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Conclusion

Setting up an AI-driven customer support bot is now easier than ever with Eden AI. By leveraging RAG technology, a custom knowledge base, and multi-platform integration, you can automate business queries efficiently.

For a more in depth explanation, watch Andrew Forte's full tutorial here.

Get started today with Eden AI and enhance your business’s customer support experience!

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Why choose Eden AI?

Eden AI stands out as the best choice for building a powerful Business AI support bot due to several reasons

Ease of Use

A no-code/low-code platform with a user-friendly interface.

Multi-Provider AI Access‍

Seamless integration with multiple AI services from different providers.

Cost Efficiency‍

Pay-as-you-go pricing and access to competitive AI pricing.

Scalability‍

Workflows can handle large-scale automation tasks with high performance.

Secure API Integration

Enterprise-grade security ensures data privacy and protection.

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Additional Resources

• Eden AI Documentation
• Telegram Bot API
• WhatsApp Business API Guide

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