Terms of Service

These Terms should be read together with our Privacy Policy and our Data Processing Agreement (DPA). By creating an account, generating an API key or otherwise using the Service, you agree to these Terms.

Advanced customers: if your organisation has signed a Master Service Agreement (MSA) for our Advanced offer, the MSA and its Order Forms prevail over these Terms. The Advanced offer adds stronger commitments, including a contractual availability SLA with service credits, 24/7 support for critical incidents, a customised DPA and negotiated terms. Discover the Advanced offer or talk to our team.

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1. The Service

1.1 Eden AI provides an AI gateway giving access, through a unified API, to large language models and specialised AI models (such as OCR, document parsing, speech, translation and vision) operated by third-party AI providers.

1.2 The Service may include provider and model selection, manual or automatic routing, fallback, caching, budgets and spend controls, monitoring, organisation and access management, an EU endpoint and compliance controls such as Zero Data Retention and region restrictions.

1.3 Eden AI does not develop or operate the underlying AI models, which are provided by third parties.

1.4 We may update, improve or modify the Service. Where a change materially reduces functionality you rely on, we will give reasonable prior notice where practicable.

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2. Professional use and accounts

2.1 The Service is intended exclusively for professional use. By using it, you confirm that you are acting for business, trade or professional purposes and not as a consumer.

2.2 If you accept these Terms on behalf of an organisation, you represent that you have authority to bind it.

2.3 You are responsible for keeping your credentials and API keys secure, for managing access within your organisation and for all activity under your account. Please notify us promptly of any unauthorised use at [email protected].

2.4 We may suspend or restrict access if we detect misuse, a security risk or a breach of these Terms. Except in urgent cases, we will inform you and, where possible, give you an opportunity to remedy the issue.

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3. Fees and billing

3.1 Prices and fees are described on our Pricing page or in an Order Form. Unless otherwise agreed, usage is charged at the applicable provider price plus Eden AI’s platform fee, as shown on the Pricing page.

3.2 You agree to provide accurate billing information and to pay all applicable fees and taxes.

3.3 Unless otherwise stated in these Terms or an Order Form, or required by law, payments and prepaid credits are non-refundable.

3.4 We may suspend access to the Service in case of non-payment, after notice.

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4. Third-party AI providers

4.1 Requests are routed to the AI providers and models that you select or enable, directly or through routing, fallback or project settings.

4.2 AI providers may apply their own terms and usage policies, which you agree to respect. Their availability, performance and data practices vary by provider, model and configuration. Provider-level information on data use, training, retention and Zero Data Retention is available in our documentation.

4.3 You can restrict which providers, models, regions and data practices may process your data using the controls in Settings → Compliance. Once a control is enabled, Eden AI enforces it as described in Section 5 of the DPA: a request that cannot comply is rejected rather than routed elsewhere.

4.4 Subject to Eden AI’s obligations under the DPA, including in respect of its subprocessors, Eden AI is not responsible for the availability, performance or outputs of third-party AI models.

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5. Customer Data and outputs

5.1 “Customer Data” means inputs, prompts, files, media, outputs and related metadata submitted to or generated through the Service.

5.2 As between you and Eden AI, you retain all rights in your inputs and, to the extent permitted by law and by the applicable provider terms, in the outputs generated for you. Eden AI claims no ownership of Customer Data.

5.3 You grant Eden AI a limited right to process Customer Data solely to provide, secure and support the Service, in accordance with the DPA.

5.4 By default, Eden AI does not persist request or response content from synchronous API calls. Asynchronous job results may be kept for up to seven (7) days for retrieval, and content is retained longer only if you enable Log Retention or send it to support, as described in the DPA. Eden AI does not use Customer Data to train AI models and does not sell it.

5.5 AI-generated outputs may be inaccurate, incomplete or non-unique. You are responsible for reviewing outputs and for how you use them.

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6. Data protection

6.1 For personal data contained in Customer Data, you act as controller (or as processor on behalf of a controller) and Eden AI acts as processor. The Data Processing Agreement forms part of these Terms and governs that processing. A copy pre-signed by Eden AI is available in Settings → Compliance for your records.

6.2 Eden AI processes account, billing, support and website data as an independent controller, as described in the Privacy Policy.

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7. Acceptable use

You agree not to:

• use the Service for unlawful, harmful or abusive purposes, or in a way that infringes the rights of others;
• violate the terms or usage policies of third-party AI providers;
• attempt to bypass, disrupt, probe or reverse engineer the Service, or circumvent its rate limits, budgets or security controls;
• perform unauthorised security testing, prompt injection or model manipulation against the Service;
• use the Service in breach of applicable export control or sanctions laws.

We may suspend or terminate accounts that violate these rules.

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8. AI regulation

8.1 You are responsible for determining whether your use of the Service and of its outputs is subject to specific regulatory requirements, including under the EU AI Act, and for complying with the obligations that apply to you, for example as a deployer or provider of an AI system.

8.2 Eden AI will provide reasonably available information about the models and providers accessible through the Service to help you meet those obligations.

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9. Security

Eden AI implements appropriate technical and organisational measures to protect the Service and Customer Data, described in Annex 5 of the DPA, and holds an ISO/IEC 27001:2022 certification. No service can be guaranteed to be completely secure, and you remain responsible for your own systems, credentials and integrations.

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10. Confidentiality

Each party will keep confidential the non-public information received from the other party in connection with the Service, use it only for the purposes of these Terms and protect it with reasonable care. This obligation applies during the use of the Service and for three (3) years thereafter, and does not apply to information that is public, already known, independently developed or required to be disclosed by law.

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11. Suspension and termination

11.1 You may stop using the Service and close your account at any time.

11.2 We may suspend or terminate access to the Service if you materially breach these Terms, fail to pay applicable fees, create a security or legal risk, or if we are required to do so by law.

11.3 On termination, retained Customer Data is returned or deleted as described in Section 16 of the DPA.

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12. Disclaimer

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Eden AI does not guarantee uninterrupted availability, error-free operation, or the accuracy, reliability or suitability of outputs or of third-party provider services. Service levels may be agreed in an Order Form.

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13. Limitation of liability

13.1 To the maximum extent permitted by law, Eden AI will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or business.

13.2 Eden AI’s total liability arising out of or in connection with the Service will not exceed the amounts paid by you for the Service during the twelve (12) months preceding the event giving rise to the claim.

13.3 Nothing in these Terms limits liability for gross negligence, wilful misconduct or any liability that cannot be limited under applicable law.

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14. Force majeure

Neither party will be liable for a failure or delay caused by events beyond its reasonable control, including outages of third-party AI providers or infrastructure, provided it takes reasonable steps to mitigate their effects. This does not apply to payment obligations.

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15. Changes to these Terms

We may update these Terms. We will notify material changes by email or in the Service at least thirty (30) days before they take effect, unless a shorter period is required by law. If you do not agree, you may stop using the Service before the changes take effect; continued use after that date constitutes acceptance.

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16. General

16.1 If you have signed a Master Service Agreement for our Advanced offer, the MSA, its Order Forms and the DPA govern your use of the Service and prevail over these Terms. Otherwise, the DPA prevails over these Terms for the processing of Customer Personal Data, and an Order Form prevails over these Terms for the terms it expressly varies.

16.2 You may not assign these Terms without our prior written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of assets.

16.3 If a provision is held invalid, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver.

16.4 These Terms are drafted in English. Any translation is provided for convenience only, and the English version prevails.

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17. Governing law and jurisdiction

These Terms are governed by French law. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Lyon, France.

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18. Contact and legal information

Questions about these Terms, your account or the Service: [email protected]. Data protection: [email protected].

The Service is operated by Eden AI SAS, a French simplified joint-stock company (société par actions simplifiée) with a share capital of €4,992, whose registered office is located at 19 rue Louis Guérin, 69100 Villeurbanne, France, registered with the Lyon Trade and Companies Register under number 829 046 473 R.C.S. Lyon.

• SIREN: 829 046 473
• SIRET: 829 046 473 00023
• EU VAT number: FR67829046473
• President: Taha Zemmouri